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Our kaupapa

The creative arts are nurtured, encouraged and showcased, making creative experiences
accessible to all from grassroots up.

We enrich lives within our communities through creative experiences

HOUTUPU - WE ARE REAL Everything we do is authentic. We are transparent.
We live our values.

We are poised for action - ready to seize opportunities as they arise.We celebrate thinking differently. We are flexible, reactive and responsive.
We treat all our people with warmth, dignity and respect.We foster growth and transformation. We encourage collaboration and generosity.

Terms and conditions

We also encourage you to check out our terms and conditions, specific to each space! Click below to view.

Privacy Policy


The Incubator Creative Hub is committed to protecting the privacy of personal information which the organisation collects, holds and administers. Personal information is information which directly or indirectly identifies a person.


The Incubator Creative Hub does not collect a large amount of personal information about individuals but, where we do, we treat it with care and respect.

This Privacy Policy sets out our practices regarding the collection, use, storage and disclosure of your personal information in compliance with the Privacy Act 1993.  The policy relates to the collection of personal information via our website or any other ways we collect personal information, such as during our interactions with you.


We may collect your personal information – including your email address, name, phone number and mailing address – in the following circumstances:

  • when you complete forms on our website or elsewhere (including registration forms, application forms and other forms);

  • when you create, modify, or use any accounts or registered user facilities available through our website;

  • in the course of receiving questions, comments or other communications from you; or

  • as you navigate through our website, certain information may be passively collected (that is, gathered without your active participation) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.  Information collected may include server addresses, top-level domain names, dates and times of visits to the website, pages accessed and documents downloaded, previous websites visited and the type of browser used.


The personal information we collect will be used to provide services you have authorised or requested.  We may also use the personal information we collect to:

  • assess, fulfil and monitor applications for funding;

  • carry out internal research and development, including planning for future funding;

  • prepare communications in respect of funding outcomes and case studies (where possible, we will anonymise personal information for this purpose);

  • respond to any questions or correspondence from you;

  • manage and improve our website and any related services;

  • provide you with information about a service that you are using

  • reduce the need for you to repeatedly enter the same information;

  • customise our website to suit your particular preferences and interests;

  • where you create a message using our website (for the purpose of sending that message to us, or to any other recipient specified by you), send that message;

  • analyse website usage, trends and statistics;

  • with your permission, supply you with further information concerning services which may be of interest to you; or

  • carry out any other use that is authorised by you or is notified to you.


We will not disclose your personal information except in accordance with this Privacy Policy and the Privacy Act 1993. 

We may disclose your personal information to:

  • any third party you have authorised us to share your personal information with, or we have notified you that we may share your personal information with and you have not objected;

  • government or law enforcement agencies, where we believe that it is reasonably necessary to assist with the maintenance of the law;

  • appropriate third parties where necessary to protect your safety or the safety of others;

  • any other agency where required or permitted by law.


  •  Our website may contain hyperlinks to third party websites. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, and disclose any personal information you provide. When visiting a third party website from hyperlinks displayed on our website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be will collected, stored, used and disclosed.


Whether your personal information is stored by us locally or with our data storage providers, we take all reasonable steps to ensure that it’s protected against loss, misuse and unauthorised access, use, modification, or disclosure.

Code of Conduct


We are committed to working together, to achieve the best outcomes we can, in all entities of the Incubator Creative Hub. All staff, volunteers and Board of Trustees members must abide by the Code of Conduct and ‘Do it Together’ philosophy.  Breaches of the code of conduct will be referred initially to the Director and secondly to the Board of Trustees.  Serious or continued breaches may result in suspension by the Trustees.

Behaviour and words while at the Incubator Creative Hub need to reflect the principles of a creative, friendly and co-operative space and support sustainability, diversity, inclusion and openness.

  • We will comply with all policies and procedures

  • We will always try to have as much fun as possible.

  • We will behave responsibly with professionalism towards each other and when dealing with anyone involved in our events or projects, and on social media platforms.

  • All members can put their ideas, suggestions and critiques on the table. We all want to feel heard, safe, respected, and supported.

  • We will always be honest and trustworthy, and expect our colleagues, clients to be the same.

  • We consider and respect other residents, their workspaces and property.

  • There is an expectation for input and participation from everyone. Share the load.

  • We will all work with integrity – if we say we are going to do it, we will do it, and deliver it on time.

  • Non-Invasive behaviour. We want to encourage a collective community but will not abide the invasion of other residents' space, ‘borrowing' of resident’s tools and materials or entering studios while resident is absent. Respect unattended spaces and studios

  • Be aware. Consider the needs of other people working around you in the studios and communal spaces.

  • Attitude to others. Be considerate of visitors during events, functions and workshops. One of the main directives of the Incubator project is community access and involvement - Make these people welcome!

  • Be patient, and tolerant and happy and aware of your personal habits. Personal work habits can directly impact fellow Incubatees. Please be aware of the behaviour of any of your visitors, children and pets and how their behaviour may impact on people trying to work.


  • We are responsible for our own safety and belongings while at the Incubator Creative Hub where our equipment and activities may create hazards for others.

  • Observe safety procedures. It is our responsibility to know and apply the safety rules and guidelines when on Incubator premises or during Incubator offsite events.

  • Notifying the organisation about hazards or potential hazards in the working environment

  • Notifying the organisation about any accident, incident or property damage

  • Complying with New Zealand laws.


We encourage a transparent and open culture but ask that team members and volunteers respect the confidentiality of event and project planning discussions, disputes that would apply to any organisation and business.

  • Neither use, nor allow the use of the Incubator’s property, resources, information, intellectual property or funds other than for authorised purposes.

  • Maintain the confidentiality of any information obtained while volunteering


  • Any expenditure or purchasing that requires reimbursement must be cleared through the Management team.

  • We will always be honest and use our budget responsibly and account for everything.

  • Reimbursements will not be given without receipts.



  • Create any liability for our organisation without authorisation

  • Act in a way that may bring our organisation into disrepute (including use of email, social media and other internet sites, engaging with media etc)

  • Engage in any activity that may or cause physical or mental harm of another person (such as verbal abuse, physical abuse, assault, sexual or racial harassment, bullying)

  • Be affected by alcohol, medication or non-prescription drugs while volunteering.

  • Provide a false or misleading statement, declaration or claim

  • Falsify or change any documents or records under the Incubator Creative Hub brand.

  • Engage in any activity that may damage our property and reputation.

  • Have unauthorised possession of property belonging to anyone else.

  • Engage in a criminal activity in our workplace

  • Access and use the shared facilities for unrelated purposes or inappropriate behaviour.


Breaches of the Code of Conduct may lead to a notification of unacceptable behaviour and a warning or the immediate end to your services as a volunteer at the Incubator Creative Hub.  Repeated breaches of the Code of Conduct will lead to the immediate end of your services as a volunteer at the Incubator Creative Hub.

Refunds and complaints policy


We are committed to being open-minded and would like this to be reflected in our refund policy too, if a situation arises where you can no longer make an event please contact us directly on and we will try to be as flexible as we can with any arising circumstances.


Tickets purchased for events, are not refundable. If you need to cancel your event ticket or have an emergency, please get in contact with us directly to alert the host of your event. If for whatever reason a refund is offered, your refund will be returned to the bank card that was used when purchasing your ticket. Refunds will be processed within 7-10 business days. Payments using a credit card - Please note there is a 2.9% fee that you will be charged for payments through a card. This fee will not be refunded when the a refund is processed. Tickets are non-transferable and may not be gifted or sold to people not named on the ticket. Our events are strictly limited to paid/booked in ticket holders only.


People under the age of 18 years old must have parental consent to attend our events and if you are under the age of 16 years old, you must have a paid ticket holder (adult) in attendance with you. 


If you were dissatisfied with any of our events, processes or spaces please either send an email directly to or you can submit feedback here. We aim to resolve any issues as soon as possible and our team will be in contact to discuss your complaint.  

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